Returns and Refunds Policy

In our store, we do not accept product returns once they have been purchased. However, we understand that exceptional situations may arise where a refund is justified.

Refund Causes

A refund may be requested in the following cases:

• Manufacturing defect of the item: If you receive a product with manufacturing defects, you will be eligible for a refund.

• Loss of the package by the shipping entities: If your package is lost during the shipping process, we will refund the value of the order.

Procedure to Request a Refund

To request a refund, you must clearly and thoroughly communicate with us via our contact email:

Email: contacto@marbra.shop

Requirements

When requesting a refund, make sure to include the following information:

• Order number

• Detailed description of the issue (manufacturing defect or loss of the package)

• Any evidence supporting your claim (e.g., photos of the defective item)

Refund Process

Once we receive and review your request, we will notify you of the approval or rejection of your refund. If approved, we will process the refund using the same payment method you used for the purchase. No fees will be incurred for such a refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at contacto@marbra.shop.